Frequently Asked Questions
At Z our customer service representatives field hundreds of calls each business day. To better serve our customers, we have compiled answers to the most frequently asked questions. Choose from the links below:
GSM - FAQs
Connect - FAQs
If you have a question that is not addressed here, or requires additional explanation, please contact Customer Service for assistance.
If you need help finding out about Z’s products and services for businesses, there are a number of channels you can use.
Our Help Centre contains easy-to-find information that aims to help answer your questions. It includes:
Help assistant:
get help finding the answers you need, even if you’re not sure what the question should be
Z services: get easy-to-find help for the Z services you or your company are using
Information about your handset or device: Find out more about features and functions of your mobile phone or device
Visit the Help Centre
If you’re already a Z business customer, call us on 100 during business hours (between 8:00am and 9:00pm Monday to Friday and between 9:00am and 6:00pm at weekends) or talk to your Z representative by calling the number at the top of your bill.
Want to join Z Network?
Call us on 077-6006000 between 8:30am and 5:00pm Monday to Friday. Alternatively, send us a few details and we’ll call you back.
Get us to call you back
We have business advisors or Agents, so if you prefer speaking face-to-face, give us a call come in and see us or have one of our agent come to see you.
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